Sometimes Engage may not let you sign in or may not seem to be working correctly. For some users, they will try to click the sign in button on the homepage, and the page will refresh without giving you the option to sign in. Other times, the page won't load at all or may give an error.
Below are some tips that may help as you navigate these issues.
Check Your Browser
Solution 1: Make sure you are running the most recent version of your browser. If you are not, please install the newest version.
Solution 2: You may need to clear your browser's cache. You can learn more about how to do this by viewing this user guide. Once you have cleared your cache, quit and restart your browser.
If neither of these steps help, then try Solution 3.
Solution 3: Most browsers should work with Engage, but try using a different internet browser (Chrome, Safari, Firefox, etc.).
Contact Appropriate Support Staff
You may not be able to solve your issue with the solutions above. If problems persist, know who to contact for support.
1. You can contact our office at firstname.lastname@example.org for support.
2. Contact ITS Support Staff for the Engage platform at email@example.com for anything else. This email will connect you with experts that can address more complicated issues with your account.